Overview

Cloud 504 provides professional technology services, including IT support, security systems, voice solutions, audio/video installations, and structured cabling. Because our offerings are primarily service-based, refunds and adjustments are handled differently than physical retail products.

Please review the policy below before requesting service.

Service Fees & Scheduling

Some services require a booking or inspection fee at the time of scheduling. This fee secures technician availability, covers preliminary review, and allows proper preparation for your request.

Scheduling fees are non-refundable once a service appointment has been confirmed.

On-Site Inspections & Quotes

On-site inspections and assessments are billed as a flat-rate service. These fees are non-refundable, as time and resources are allocated regardless of whether follow-up work is approved.

Service Cancellations

• Appointments must be canceled or rescheduled at least 24 hours in advance

• Late cancellations or no-shows may result in forfeiture of the scheduling fee

• Emergency cancellations are reviewed on a case-by-case basis

Completed Services

Once a service has been performed or an installation has begun, labor charges are non-refundable.

This includes, but is not limited to:

• On-site technical support

• Network configuration

• Cabling installation

• Camera or A/V device installation

• System configuration and troubleshooting

Equipment & Materials

If Cloud 504 supplies equipment or materials as part of a project:

• Unopened equipment may be eligible for return within 7 days, subject to vendor return policies

• Opened, installed, or configured equipment is non-returnable

• Special-order items are non-refundable

Restocking fees may apply.

Refund Eligibility

Refunds may be considered only in the following cases:

• Duplicate billing

• Billing errors

• Services not rendered due to Cloud 504 cancellation

Approved refunds are processed to the original method of payment within 5–10 business days, depending on your financial institution.

Partial Adjustments

In certain situations, partial credits may be issued at Cloud 504’s discretion, such as:

• Service interruptions caused by our team

• Incomplete work due to unforeseen access or site limitations

Late or Missing Refunds

If you believe a refund is missing:

1. Check your bank or card statement

2. Contact your financial institution

3. If still unresolved, contact Cloud 504 support

Service Disputes

Concerns about workmanship or service quality must be reported within 7 days of service completion so we can review and address the issue promptly.

Need Help?

If you have questions about this policy or need assistance with billing or service concerns, please contact us:

Email: support@cloud504.com
Service Requests: https://quote.cloud504.com