Cloud 504 Technologies Refund and Returns Policy

Overview:

At Cloud 504 Technologies, we want you to be fully satisfied with your purchase. Our refund and return policy is valid for 30 days from the date of purchase. After 30 days, we are unable to offer refunds or exchanges.

Eligibility for Returns:
To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when received.

Non-returnable Items:
Certain items are exempt from returns, including:

Gift cards
Downloadable software
Customized products and installations
Returns Process:
Please ensure you have proof of purchase to complete your return. Do not send your item back to the manufacturer. To initiate a return, contact us at {email}.

Partial Refunds:
Partial refunds may be offered in the following cases:

Opened software or media products (CDs, DVDs, etc.)
Items returned in non-original condition or with missing parts not due to our error
Items returned after the 30-day window
Refunds:
Once your return is received and inspected, you’ll be notified via email regarding the status of your refund. If approved, the refund will be processed to your original method of payment within a few days.

Late or Missing Refunds:
If your refund is delayed, we recommend checking with your bank or card issuer, as processing times may vary. If issues persist, please contact us at {email address}.

Sale Items:
Only regular-priced items are eligible for a refund. Sale or discounted items are non-refundable.

Exchanges:
We replace items if they are defective or damaged. For exchanges, contact us at {email address} to arrange the return and send the product to {physical address}.

Gifts:
If your item was marked as a gift, you will receive a gift credit for the value of the return. For non-gift items, the refund will go to the original purchaser.

Shipping Returns:
You are responsible for return shipping costs, which are non-refundable. If a refund is issued, the return shipping costs will be deducted. For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

Need Assistance?
If you have any questions about your return or refund, please contact us at {email}.